GizmoGoose Get the tools
ToolsHelp centerMy licensesSupport Get the tools

The tool won't start

Quick checks before you contact support.

Try these in order. Most problems are fixed by step 2.

  1. Restart your computer. Yes, really. Turning it off and on again fixes a surprising amount.
  2. Install the latest version from My licenses. It may already be fixed.
  3. Check your antivirus. Some antivirus tools quarantine new apps. Look in its quarantine list and allow the tool.
  4. Reinstall. Uninstall from Settings → Apps, then install again. Your license stays.

Still stuck? Contact support and tell us your Windows version and what you see on screen. A screenshot helps a lot.

Didn't solve it? Tell us what you're seeing and a real person will sort it out. Contact support